BILLING POLICY

Last updated February 20, 2025

1.0 Account Payment

A. Payment Via Credit Card: ARPHost accepts payments via MasterCard, VISA, AMEX and PayPal. Usage of a credit card indicates authorization to cover all future recurring charges and additional fees with the credit card on file. Credit cards will be charged on the renewal date for the account. Click here to update your credit card information.

B. Other Payment Methods: ARPHost accepts payments by personal check, company check, wire transfer and money order. All funds must be payable in US dollars. ARPHost does not accept international checks in foreign currencies. Payment for services by check must be received prior to renewal dates to avoid interruption of service. Click here to pay by E-check, e-check payments are not automatic and must be submitted each time a bill is due.

C. Return Check Fee: In the event that a check is returned, service will be immediately suspended and customer will be sent a suspension e-mail allowing seven (7) days to rectify the situation. If within the seven (7) days the customer fails to pay all service fees, including a $25.00 reactivation fee and a $25.00 returned check fee, customer's account will be permanently cancelled. Such cancellation does not relieve client's obligation for payment under the terms of the hosting agreement. Cancellation includes the removal of all files on the account. In the event of a charge back, ARPHost will immediately suspend all services to client until such time as full payment is received in addition to a $25.00 charge back fee and a $25.00 account enable fee.

D. Domain Names are non-refundable.

2.0 Late/Non-Payment

A. Accounts with Non-Usable Credit Cards on file are not usable when any of the following occur:
1. The card has expired;
2. The card declines the charges;
3. The card is reported lost or stolen;
4. The card is declared invalid.
* 5 days after your account becomes past due you will be sent an email notifying you of the balance
* After 14 days pass you will receive a pre-suspension notice. (Reminding you of the outstanding balance)
* On the 16th day, you will receive a final pre-suspension notice (Reminding you again of the outstanding balance)
* On the 17th day, if your balance has not been brought to zero, the account will be suspended (a $25.00 reactivation fee will apply and your billing date will be changed to the date payment was received).
* If payment has still not been made, on the 26th day you will receive an "ACCOUNT DELETION WARNING"
* On the 30th day your account will be deleted and "ALL FILES WILL BE DELETED FROM OUR SYSTEM"

B. Late Check/Non-Payment

* 5 days after your account becomes past due you will be sent an email notifying you of the balance
* After 14 days pass you will receive a pre-suspension notice. (Reminding you of the outstanding balance)
* On the 16th day, you will receive a final pre-suspension notice (Reminding you again of the outstanding balance)
* On the 17th day, if your balance has not been brought to zero, the account will be suspended (a $25.00 reactivation fee will apply and your billing date will be changed to the date payment was received).
* If payment has still not been made, on the 26th day you will receive an "ACCOUNT DELETION WARNING"
* On the 30th day your account will be deleted and "ALL FILES WILL BE DELETED FROM OUR SYSTEM" Click here to pay by E-check, e-check payments are not automatic and must be submitted each time a bill is due.

3.0 Cancellation Policy

A. Requesting an Account Cancellation: A cancellation will only be accepted if it is done by one of the following methods: The customer must place a cancellation request online at ARPHost Client Area or it must be emailed to support@arphost.com. The request must include the following information and be from the email address on file:
* Account Name
* Cancellation Reason
* If there is anything we can do to save your business?
 All account cancellations must be received in the above manner at least fifteen (15) days in advance of the date of renewal. Accounts cancelled with less than fifteen (15) days notice shall be cancelled at the end of the next term and shall be charged accordingly.

B. Results of a Cancellation When a cancellation request is made, ARPHost will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancellation if so desired ARPHost will remove all files. This may include unread e-mail left on the server.

4.0 Refund Policy

A. Refunds within the First 5 days of Service If an account is cancelled within the first (5) days of service, the customer will receive a full refund of all account fees, including set-up fees (Dedicated Server setup fees are excluded), provided:
1. The account is not a resold account;
2. The account has not been suspended for violations of the Acceptable Usage Policy;
3. The account is not a dedicated server that has used any bandwidth (bandwidth usage will be calculated using the 95th percentile method and will be billed at $30/mbps) Refunds will be credited to the credit card on file or paypal account used to order service, or a check will be mailed to clients paid by check or money order. Accounts due a refund will be refunded within (60) days of cancellation no exceptions. B. No Refunds Outside of the First 30 days, ARPHost does not offer refunds for services after the initial (5) days of service. ARPHost does not issue prorated refunds for prepaid service.

5.0 Keeping Billing Information Current

A. Updating your billing information: You may open a ticket at Ticket Creation Area. Personal information may be changed via ARPHost Client Area in the customer's Personal Control Panel.

B. Out-of-Date Records Periodically: it may become necessary for ARPHost to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times. ARPHost is not responsible for actions that are taken as a result of a customer's failure to respond to ARPHost's notices.

6.0 Invoices and Statements

A. E-mail Invoices/Statements: Customer may request ARPHost, to send an invoice or account statement via e-mail, there is no charge for this service.

B. Postal Mail/Fax Invoicing: Customer may request ARPHost, to send an invoice or statement via postal mail or fax. ARPHost will charge customer $10.00 per invoice/statement sent via this manner.

7.0 Taxes

A. Customer Liability: ARPHost shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with ARPHost's products and services.