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We’re here to help! Reach out via phone, email, or submit a support ticket. Our US-based team responds quickly.
99.99% Uptime SLA
24/7 US Support
<15 min Response Time
GET IN TOUCH
How Can We Help?
Whether you have questions about our services, need technical support, or want to discuss a custom solution, our team is ready to assist. Choose the contact method that works best for you.
Support Ticket
For new or existing customers, the fastest way to get help is through our support portal.
Office Location
ARPHost, LLC
Tampa, FL
United States
Business Hours
Sales & Billing:
Monday – Friday: 9am – 6pm EST
Saturday: 10am – 2pm EST
Technical Support:
24 hours a day
7 days a week
365 days a year
Response Times
Emergency: < 15 minutes
High Priority: < 1 hour
Normal: < 4 hours
Low Priority: < 24 hours
QUICK LINKS
Helpful Resources
Client Portal
Manage services, billing, and support tickets
Network Status
Check current service status and incidents
Sales Inquiry
Get a quote for custom solutions
FAQ
Common Questions
How do I reset my password?
Visit our client portal and click “Forgot Password” on the login page. You’ll receive an email with instructions to reset your password.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers for annual plans.
What is your refund policy?
If you cancel an eligible service within 5 calendar days of activation, you can request a refund of the service fees you paid. Setup fees, bandwidth overages, licensing, and third-party charges may be deducted, and prepaid or fixed-term plans are not prorated after the 5-day window. Full terms are in our Billing Policy.
