Billing Policy

Last updated October 6, 2026

Table of Contents

1.0 Account Payment

A. Payment Methods and Recurring Billing

ARPHost accepts payment through payment methods made available through the ARPHost Client Area or otherwise approved by ARPHost, which may include credit cards, PayPal, ACH/e-check, checks, money orders, and wire transfers.

All payments must be made in U.S. dollars unless otherwise expressly agreed by ARPHost.

By providing a payment method and electing automatic payment or purchasing a service configured for automatic renewal, the customer authorizes ARPHost to charge the applicable payment method for recurring service charges, renewals, usage-based charges, and other amounts properly due under the customer’s service order, agreement, or applicable ARPHost policies.

Recurring payment authorization does not authorize ARPHost to charge amounts not properly due under the customer’s applicable service agreement.

Automatic renewal and recurring billing are subject to any notices, disclosures, or consent required by applicable law.

Payment methods that do not support automatic recurring billing must be submitted sufficiently in advance of the applicable due date or renewal date to avoid interruption of service.

B. Returned Payments

If a check, ACH transaction, or other payment is returned, reversed, rejected, or otherwise fails, ARPHost may suspend affected services until the outstanding balance is paid.

Where permitted by applicable law, ARPHost may assess a reasonable returned-payment or reactivation fee disclosed to the customer.

Failure to correct a returned payment does not relieve the customer of amounts properly owed under the applicable service agreement.

C. Payment Disputes and Chargebacks

If a customer initiates a chargeback or payment dispute concerning a valid amount owed to ARPHost, ARPHost may suspend services associated with the disputed payment while the dispute is being resolved.

Where permitted by applicable law and applicable payment-provider rules, ARPHost may assess reasonable administrative, chargeback, or reactivation fees disclosed by ARPHost.

This provision does not apply to amounts that ARPHost determines were charged in error, including confirmed duplicate or otherwise erroneous charges.

Customers are encouraged to contact ARPHost regarding a suspected billing error before initiating a payment dispute so that ARPHost has an opportunity to investigate and resolve the matter.

D. Domain Names and Third-Party Charges

Domain registration, renewal, transfer, redemption, licensing, and other third-party charges are non-refundable once incurred, except where otherwise required by applicable law or the applicable third-party provider’s policies.

2.0 Late or Non-Payment

A. Failed or Declined Payments

A payment method may be considered invalid or unavailable if:

  1. The payment method has expired;
  2. The transaction is declined;
  3. The payment method has been reported lost or stolen;
  4. The payment processor determines the payment method is invalid or unavailable; or
  5. The payment otherwise cannot be successfully processed.

ARPHost may send payment reminders, suspension notices, and termination notices according to its then-current billing and service-management procedures.

The current operational schedule is:

  1. Five (5) days after an account becomes past due, ARPHost may send a past-due notice;
  2. After fourteen (14) days, ARPHost may send a pre-suspension notice;
  3. On or about the sixteenth (16th) day, ARPHost may send a final pre-suspension notice;
  4. On or after the seventeenth (17th) day, ARPHost may suspend the affected service if the outstanding balance has not been paid;
  5. On or after the twenty-sixth (26th) day, ARPHost may send an account deletion or termination warning; and
  6. On or after the thirtieth (30th) day, ARPHost may terminate the service and permanently delete customer data associated with the service.

A reactivation fee may apply to a suspended service where disclosed by ARPHost.

ARPHost may modify these operational intervals when reasonably necessary based on the applicable service, service agreement, fraud or abuse concerns, payment arrangements, or other operational circumstances.

These intervals do not create a guaranteed grace period or prevent ARPHost from exercising rights available under another applicable agreement.

B. Data Following Suspension or Non-Payment

Upon termination of a service for non-payment, ARPHost may permanently delete virtual machines, files, configurations, snapshots, backups, IP assignments, databases, email, and other customer content associated with the terminated service.

Customers are responsible for maintaining independent copies of their data and for retrieving any required data before termination.

ARPHost does not guarantee that customer data will remain recoverable after a service has been terminated.

Certain information may remain temporarily in system backups, security logs, billing records, disaster-recovery systems, or other records in accordance with ARPHost’s retention practices or legal obligations.

Termination or deletion of a service does not relieve the customer of valid outstanding payment obligations.

3.0 Cancellation and Automatic Renewal

A. Requesting Cancellation

Customers may request cancellation through the ARPHost Client Area or through another cancellation method ARPHost makes available for the applicable service.

Where required by applicable law, customers will be permitted to cancel using the same manner and means by which they entered into the applicable service agreement.

ARPHost may require reasonable account authentication or verification before processing a cancellation request.

ARPHost may request a reason for cancellation or other customer feedback. Providing such feedback is optional and is not a condition of cancellation.

B. Cancellation Effective Date

A customer may submit a cancellation request at any time before the applicable renewal date to prevent the next renewal.

Unless the customer requests immediate termination, cancellation will ordinarily become effective at the end of the customer’s then-current paid service term.

A cancellation request received after a service has already renewed does not by itself reverse the renewal charge or create an entitlement to a refund, except where otherwise expressly provided by this Billing Policy or required by applicable law.

Cancellation of future renewal and eligibility for a refund are separate matters. Refund eligibility is governed by Section 4.0 of this Billing Policy.

C. Immediate Cancellation

A customer may request immediate termination of an eligible service.

If immediate termination is requested, ARPHost may discontinue the service and permanently delete associated customer data before the end of the customer’s prepaid service term.

A request for immediate termination does not alter the applicable prepaid service commitment and does not create an entitlement to a refund or credit for unused service, except where otherwise provided by Section 4.0 or required by applicable law.

Customers requesting immediate termination are responsible for backing up or retrieving all required data before submitting the request.

D. Automatic Renewal

Unless otherwise stated in the applicable order or service agreement, services configured for automatic renewal will renew for the applicable renewal term using an authorized payment method on file.

ARPHost will disclose the applicable billing frequency, renewal terms, and recurring charges as part of the applicable service order, checkout process, or service agreement.

Customers may prevent future renewal by submitting a valid cancellation request before the applicable renewal date.

Where required by applicable law, ARPHost will provide advance notice of an upcoming automatic renewal and will make available the cancellation method required by applicable law.

Cancellation of automatic renewal prevents future renewal but does not result in a refund of amounts already paid or properly owed for the current service term, except where expressly provided by this Billing Policy or required by applicable law.

E. Data Following Cancellation

Upon the effective termination date of a service, ARPHost may permanently delete data, virtual machines, configurations, email, snapshots, backups, IP assignments, and other customer content associated with the terminated service.

Customers are responsible for retrieving and maintaining independent copies of their data before the effective cancellation or termination date.

ARPHost does not guarantee that data will remain available or recoverable after termination.

Certain information may remain temporarily in system backups, security logs, billing records, disaster-recovery systems, or other records in accordance with ARPHost’s retention practices or legal obligations.

4.0 Refund Policy

A. Refunds Within the First Five (5) Days of Service

Except as otherwise provided in this Refund Policy, customers who cancel an eligible service within the first five (5) calendar days following initial service activation may request a refund of service fees paid for that service.

Refund eligibility is subject to the following conditions:

  1. The service was purchased directly from ARPHost and is not a resold or third-party service;
  2. The account or service has not been suspended or terminated for violation of the Acceptable Use Policy, Terms of Service, or other applicable ARPHost policies;
  3. The service is not otherwise identified as non-refundable at the time of purchase; and
  4. For dedicated servers or other bandwidth-metered services, applicable setup fees, bandwidth charges, licensing fees, third-party charges, or other non-refundable charges may be deducted from the refund.

Dedicated server setup fees are non-refundable.

Where bandwidth charges apply, usage may be calculated using the 95th percentile method and billed at the applicable contracted rate or ARPHost’s then-current applicable overage rate if no specific rate has been agreed upon.

B. Prepaid, Annual, and Fixed-Term Services

Services purchased on an annual, multi-month, prepaid, promotional, or other fixed-term basis are purchased for the entire service term selected at the time of order.

After expiration of the applicable five (5) day refund period, all prepaid fees for the current service term are non-refundable and will not be prorated if the customer:

  1. Cancels the service;
  2. Discontinues use of the service;
  3. Requests immediate termination; or
  4. Otherwise terminates the service before the end of the prepaid service term.

Cancellation of a prepaid or fixed-term service prevents future renewal but does not entitle the customer to a refund or account credit for the unused portion of the current prepaid service term.

A customer’s decision to discontinue use of a service or request immediate termination does not alter the applicable prepaid service term or create an entitlement to a refund.

Any discount provided in connection with an annual, multi-month, promotional, or prepaid service reflects the customer’s commitment to the applicable service term.

Billing Frequency and Service Term: Displaying an equivalent monthly price for an annual or other fixed-term service does not create a month-to-month service arrangement. For example, a service advertised using an equivalent monthly price but identified as “billed annually” is purchased for the full annual service term.

Nothing in this provision limits a refund or other remedy required by applicable law or arising from an ARPHost billing error or ARPHost’s failure to provide the purchased service.

C. Renewals

Unless otherwise stated at the time of purchase, renewal payments are subject to the same refund terms applicable to the service being renewed.

Customers are responsible for cancelling services before the applicable renewal date if they do not wish the service to renew.

Where applicable law requires advance notice of an automatic renewal, ARPHost will provide such notice in accordance with applicable law.

A cancellation request submitted after a renewal transaction has occurred does not automatically make the renewal payment refundable.

D. Refund Method

Approved refunds will ordinarily be issued to the original payment method used for the applicable transaction.

If refunding the original payment method is not reasonably possible, ARPHost may issue the refund through another mutually acceptable method.

Approved refunds will be processed within a commercially reasonable period following approval. Additional processing time may be required by the customer’s financial institution or payment provider.

E. Non-Refundable Charges

Unless otherwise required by applicable law, the following charges are non-refundable once incurred:

  1. Setup, installation, activation, or provisioning fees;
  2. Software or third-party licensing fees;
  3. Domain registration, renewal, transfer, redemption, or other third-party fees;
  4. Bandwidth or other usage-based charges already incurred;
  5. Remote hands, professional services, consulting, or completed labor;
  6. Custom hardware, special-order equipment, or custom provisioning costs; and
  7. Services terminated or suspended for violations of ARPHost’s Terms of Service or Acceptable Use Policy.

5.0 Keeping Billing and Contact Information Current

A. Updating Account Information

Customers are responsible for maintaining accurate and current billing, contact, and account information.

Customers may update supported account information through the ARPHost Client Area or may contact ARPHost support when assistance is required.

ARPHost may require reasonable identity or account verification before making certain account changes.

B. Out-of-Date Information

ARPHost may communicate service, billing, suspension, renewal, security, and other notices using the contact information associated with the customer’s account.

Customers are responsible for keeping their contact and billing information current.

ARPHost is not responsible for a customer’s failure to receive notices when that failure results from inaccurate, outdated, inaccessible, or incorrectly supplied contact information provided by the customer.

Nothing in this section relieves ARPHost of a legal obligation to send a notice where applicable law expressly requires such notice.

6.0 Invoices and Statements

A. Electronic Billing

Invoices, payment receipts, account statements, renewal notices, and other billing information may be delivered electronically to the email address associated with the customer’s account and may also be made available through the ARPHost Client Area.

Customers are responsible for reviewing their invoices and account activity and for notifying ARPHost promptly of suspected billing errors.

B. Paper or Alternative Invoicing

If ARPHost agrees to provide paper invoices, mailed statements, or another non-standard invoicing method, an administrative charge may apply if disclosed to the customer before the service is provided.

7.0 Taxes

A. Customer Responsibility

Customers are responsible for applicable sales, use, excise, telecommunications, value-added, or similar taxes and governmental charges arising from their purchase or use of ARPHost services, except for taxes imposed on ARPHost’s net income.

Where ARPHost is required by law to calculate, collect, withhold, or remit applicable taxes or governmental charges, those amounts may be added to the customer’s invoice.

A customer’s tax-exempt status will be recognized only after ARPHost receives documentation reasonably sufficient to establish the applicable exemption.

8.0 Service-Specific Agreements and Order of Precedence

If a written service order, Master Services Agreement, colocation agreement, statement of work, or other agreement executed or expressly accepted by ARPHost and the customer contains a provision that conflicts with this Billing Policy, the terms of the more specific agreement will control with respect to that conflicting provision.

Except for such conflicts, this Billing Policy remains applicable to the customer’s services.

Service-specific promotional terms, order terms, or pricing terms may supplement this Billing Policy where expressly stated.